F&Q
Self-Pick Up is an option available in our authorized dispatch center. It will be available in your shopping cart when selecting your mode of shipment.
Maintenance Tips for Mini Split Systems
Mini split systems require regular maintenance to ensure optimal performance and longevity. Here's what you need to know:
- Regular Cleaning:
- Moisture from cooling can lead to mold and grime buildup, while dust and dirt can clog the system.
- Clean filters, condenser coils, and pipes regularly to prevent internal damage.
- Dust or debris on the exterior should also be cleared to avoid particles entering the system.
- Frequency:
- Clean filters every 4-6 weeks, especially in dusty or humid environments.
- Professional servicing at regular intervals is recommended for deeper cleaning and component inspection.
- Importance of Proactivity:
- Regular maintenance extends the system's lifespan, improves efficiency, and reduces the need for costly repairs.
- "Be Proactive, Not Reactive" - following a maintenance schedule saves money and ensures smooth operation.
- Professional Assistance:
- For in-depth cleaning involving components like drip pans, evaporator coil and blower wheels, it's advisable to hire a professional.
- DIY cleaning can be done for basic tasks, but caution is advised, especially when handling high-voltage components.
Outdoor Condenser Unit Cleaning Checklist:
- Clear debris around the unit.
- Wash the outdoor cabinet.
- Scrub and wash the grill/fan cage.
- Clean fan blades, interior, and condensate pan.
- Clear drain hose of any dirt.
Indoor Air Handler Unit Cleaning Checklist:
- Clean exterior surface.
- Remove and clean air filters.
- Clean evaporator coil.
Remember, safety should always be the top priority. If unsure, consult a professional technician.
Yes, please leave us a note on your shopping cart with the name of the person you are authorizing or contact us here via email or phone about your intention.
During regular operating hours it may take up to 1-2 hours, and during afterhours the pickup can be done as soon as our operations begin the next morning or Monday at 8:00am.
People have up to one week to pickup an order made before it is considered neglected. If an order is not made within 2-3 days we will attempt every other day to contact you to confirm intent to pick up. On the contrary, the order will be canceled with a refund, minus a handling fee.
We cannot process Resale Tax Certificates in our online platform.
Yes, they have a limited warranty of 2-5 years. You can register your product for warranty here. If you would like to learn more about the terms of warranty, check out their website at www.daizuki.com.
Yes, they have a limited warranty of 2-5 years. You can register your product for warranty here. If you would like to learn more about the terms of warranty, check out their website at www.everwell-ac.com.
We will never ship an indoor unit without its matching evaporator unit; however, as these two items come in separate boxes it happens that the freight company may handle one box faster than the other. Please follow up with your master tracking number or call FedEx +1(800)463-3339 for support.
In case your mini split was the odd one, you can make a claim with customer service within 30 days of purchase info@coldnet.com. If you cannot prove your purchase within the timeline or accidentally discarded your control remote, you can purchase an original part or a universal control for mini splits.
In case your mini split was the odd one, you can make a claim with customer service within 30 days of purchase info@coldnet.com. If you cannot prove your purchase within the timeline, you can purchase these parts in our website.
First, contact your trusted HVAC technician to diagnose the unit. Once a diagnosis is made, and your technician needs further support troubleshooting your unit, call our line for technical support at +1(800)226-9550 during operating hours or send us an email, and we will support you further. If you registered your product for warranty, please have your registration number at hand.
First, contact your trusted HVAC technician to diagnose the unit. Once a diagnosis is made, and your technician needs further support troubleshooting your unit, call our line for technical support at +1(800)226-9550 during operating hours or send us an email, and we will support you further. If you registered your product for warranty, please have your registration number at hand.